Privacy Policy

THEIA SOLUTIONS LLC

Effective date: November 14, 2026

This Privacy Policy explains how THEIA SOLUTIONS LLC ("THEIA," "we," "us," or "our") collects, uses, shares, and protects information. It covers our website, the client platforms we build and operate, and our apps. If you have questions, contact us at support@theiasolutions.net.

1. Who we are

THEIA SOLUTIONS LLC is a software company based in Tampa, Florida, United States. We provide software engineering and technology services, and we design, build, and operate software-as-a-service platforms for our clients. Our work includes Flo (https://flomarketing.ai/), an all-in-one marketing app for independent restaurants and bars, which we build and operate for our client FLO Marketing Solutions, Inc.

Website: https://theiasolutions.net/
Contact: support@theiasolutions.net

2. Scope

This Privacy Policy applies to:

• Our website, https://theiasolutions.net/, including its contact and careers features (the "Website").
• Client platforms we build and operate, such as Flo, including the apps we register with Meta Platforms, Inc. ("Meta") to connect to Facebook and Instagram (the "Client Platforms").
• Mobile and web apps we publish, including any apps we distribute through Google Play (the "Apps").

Together, these are the "Services."

For Client Platforms, our client is usually the business that offers the platform to its customers, and the client's own privacy policy also applies. See Section 5.

3. Information we collect

a. Information you or our clients provide

• Contact and inquiry information: your name, email address, and the message you send when you use our contact form or email us.
• Job application information: if you apply for a role or send us your background, the information you choose to share, such as your name, contact details, résumé, and work history.
• Business and account information: for our clients and their users, account details such as name, business name, email address, and login information needed to use a Client Platform or App.
• Content you provide: text, images, and other content you create, upload, or schedule through a Client Platform or App.

b. Information collected automatically

When you use the Services, our systems and hosting providers may automatically collect standard technical information, such as IP address, browser and device type, operating system, pages or features used, referring URLs, dates and times of access, and error and diagnostic logs. We use this information to operate, secure, and troubleshoot the Services.

c. Platform Data from Meta (Facebook and Instagram)

When a customer connects a Facebook Page or Instagram account to a Client Platform we operate, such as Flo, we receive only the data the customer authorizes through Meta's permission screens ("Platform Data"). Depending on the permissions granted, this may include:

• Facebook Page and Instagram professional account information, such as name, ID, profile details, and connected accounts;
• Content the customer creates, publishes, or schedules through the platform, and related engagement information such as comments and insights;
• Advertising data for campaigns the customer creates or manages through the platform, such as ad accounts, campaigns, budgets, and performance results;
• Access tokens that let the platform act on the customer's behalf within the permissions they granted.

Customers can review or remove these permissions at any time in their Facebook or Instagram settings.

4. How we use information

We use information only to:

• Provide, maintain, and improve the Services, including the features a customer has chosen to use (for example, publishing posts, running ads, and showing results);
• Respond to inquiries, job applications, and support requests;
• Secure the Services, prevent fraud and abuse, and troubleshoot problems;
• Comply with legal obligations and enforce our agreements.

We do not sell personal information. We do not use personal information for targeted advertising or cross-context behavioral advertising.

Meta Platform Data. We use Platform Data only to provide the features the customer authorized, and only as allowed by Meta's Platform Terms and Developer Policies. We do not sell, license, or buy Platform Data. We do not use it to build advertising or user profiles, for surveillance, or to make eligibility decisions. We do not share it with anyone except as needed to provide the Services (for example, with our hosting providers), as directed by the customer, or as required by law.

5. Our role for client platforms (including Flo)

When we build and operate a Client Platform for a client, we act as a service provider (processor) for that client. The client is the business responsible for the platform (the controller), and we process personal data on the client's behalf and according to its instructions.

Flo: Flo is offered by FLO Marketing Solutions, Inc. THEIA SOLUTIONS LLC builds and operates the Flo platform and processes data on behalf of FLO Marketing Solutions, Inc. For details on how Flo collects and uses personal data, please read the Flo Privacy Policy at https://flomarketing.ai/privacy.

If you are a customer of one of our clients, you can contact the client directly, or contact us at support@theiasolutions.net and we will help direct your request.

6. How we share information

We share information only as follows:

• Service providers and subprocessors: with vendors that help us run the Services, such as cloud hosting, data storage, email delivery, and customer support tools. They may use the information only to provide services to us and must protect it.
• Our clients: for Client Platforms, with the client that offers the platform, as needed to provide it.
• At your direction: for example, when a customer uses a Client Platform to publish content to Facebook or Instagram, that content is sent to Meta.
• Legal requirements: when we believe in good faith that disclosure is required by law, subpoena, or other legal process, or is necessary to protect the rights, property, or safety of THEIA SOLUTIONS LLC, our clients, users, or others.
• Business transfers: in connection with a merger, acquisition, financing, or sale of all or part of our business. Information would remain subject to the protections in this policy.

We do not sell personal information or share it for targeted advertising.

7. Data retention

We keep personal information only as long as needed for the purposes in this policy:

• Inquiry and job application information: as long as needed to respond and for a reasonable time afterward for our records, unless you ask us to delete it sooner.
• Client Platform data, including Meta Platform Data: while the customer's account or connection is active, or as instructed by our client. When a customer disconnects their account or asks for deletion, we delete the related Platform Data as described in Section 8, unless we must keep certain information to comply with law.
• Technical logs: for a limited period for security and troubleshooting.

8. Data deletion

You can ask us to delete your data at any time.

Option 1: Email us. Send an email to support@theiasolutions.net with the subject "Data deletion request." Include your name and, if your request concerns a Client Platform such as Flo, the name of the Facebook Page or Instagram account you connected.

Option 2: Remove the app in Facebook. In Facebook, go to Settings & Privacy > Settings > Business Integrations, find the app, and select Remove. This stops the app from accessing your Facebook data. You can also remove connected apps in your Instagram settings. To have data we already hold deleted, also send the email request described above.

We will complete deletion within 30 days of receiving a verified request and confirm by email. We may keep limited information when the law requires it, for example records of the deletion request itself.

These data deletion instructions are also available at https://theiasolutions.net/data-deletion.

9. Security

We use reasonable administrative, technical, and physical safeguards to protect information, such as encryption in transit, access controls, and limiting access to people who need it. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If we learn of a security incident affecting your personal information, we will notify you and others as required by law.

10. Children's privacy

The Services are intended for businesses and adults. They are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, contact us at support@theiasolutions.net and we will delete it.

11. Your privacy rights (U.S. state residents)

Depending on where you live, including California and other U.S. states with consumer privacy laws, you may have the right to:

• Know and access the personal information we have about you;
• Correct inaccurate personal information;
• Delete your personal information;
• Get a copy of your personal information in a portable format;
• Opt out of the sale of personal information or its use for targeted advertising. We do not sell personal information or use it for targeted advertising.

To exercise these rights, email support@theiasolutions.net. We may need to verify your identity before acting on your request. You may use an authorized agent where the law allows. We will not discriminate against you for exercising your rights. If we deny your request, you may appeal by replying to our response. Where we act as a service provider for a client, we may refer your request to that client or help them respond.

12. International users

We are based in the United States, and the Services are operated from the United States. Our team and service providers may also be located in other countries, including in Asia. If you use the Services from outside the United States, your information may be transferred to, stored, and processed in the United States and other countries whose data protection laws may differ from those where you live. We take reasonable steps to protect your information wherever it is processed.

13. Cookies and similar technologies

Our Website uses only the cookies and similar technologies needed for it to work and stay secure. We do not use advertising cookies. Client Platforms and Apps may use cookies or local storage to keep you signed in and remember your settings. You can control cookies through your browser settings.

14. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top. For significant changes, we will give additional notice where appropriate, for example on our Website or by email.

15. Contact us

If you have questions about this Privacy Policy or our privacy practices, or want to make a request, contact:

THEIA SOLUTIONS LLC
Tampa, Florida, United States
Email: support@theiasolutions.net
Website: https://theiasolutions.net/